Terms & Conditions

Ventrix Enviro Services LLC provides HVAC cleaning, AC duct cleaning, environmental cleaning, kitchen exhaust cleaning, mould remediation, water tank cleaning, HVAC maintenance, and related professional cleaning services across Dubai and the UAE.

By using this website, you agree to the following:

• Use the website only for lawful purposes
• Not to misuse, copy, or attempt to damage the website or its functionality
• Not to submit false, misleading, or fraudulent information through forms or contact methods

We reserve the right to restrict access or refuse service if misuse is identified.

• All quotations provided through our website, Meta advertisements, WhatsApp, phone, or email are estimates based on the information provided by the customer.
• Final pricing may vary depending on inspection findings, property size, system condition, accessibility, or additional work requirements.
• Submission of a form or advertisement enquiry does not guarantee service confirmation.

• Service appointments are subject to availability and operational scheduling.
• Customers may request rescheduling with prior notice.
• Ventrix Enviro Services LLC reserves the right to reschedule or cancel appointments due to safety concerns, operational limitations, weather conditions, or unforeseen circumstances.

• Payments must be made according to the agreed invoice or quotation terms.
• Additional services requested during the project may result in additional charges after customer approval.
• Failure to complete payment may result in suspension of ongoing or future services.

Customers are responsible for:

• Providing accurate contact and property information
• Ensuring safe and reasonable access to the service area
• Informing our team of any existing damages, technical issues, or sensitive equipment before work begins

Ventrix Enviro Services LLC is not responsible for damages caused by hidden defects, structural weaknesses, poor maintenance, or unsafe working environments.

While we aim to deliver high-quality professional cleaning and maintenance services:

• Results may vary depending on system condition, age, maintenance history, and environmental factors
• No service can guarantee permanent prevention of dust, mould, bacteria, odors, or future contamination
• Regular maintenance is recommended for optimal indoor air quality and HVAC performance

• Promotions, offers, or advertisements displayed on Meta platforms (Facebook, Instagram) or other digital channels are subject to change without notice.
• Images used in advertisements are for illustrative purposes only and may not represent the exact property, equipment, or service outcome.
• Service availability may vary based on location and operational capacity.

By submitting your information through our website, Meta lead forms, WhatsApp, or contact forms, you consent to:

• Being contacted regarding quotations, appointments, and customer support
• Receiving service-related communication by phone, email, SMS, or WhatsApp

We do not sell or share customer personal information with unauthorized third parties.

All website content including logos, text, graphics, service descriptions, and branding materials are the property of Ventrix Enviro Services LLC and may not be copied, reproduced, or distributed without written permission.

Ventrix Enviro Services LLC shall not be held liable for:

• Indirect, incidental, or consequential damages
• Delays caused by circumstances beyond reasonable control
• Pre-existing HVAC, ducting, electrical, or structural issues
• Temporary interruptions in service availability

Our total liability, if applicable, shall be limited to the value of the service invoice provided to the customer.

Our website or advertisements may contain links to third-party platforms such as Meta, WhatsApp, Google, or external websites. We are not responsible for the content, privacy practices, or policies of third-party platforms.

Ventrix Enviro Services LLC reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated versions will be published on this page.